September 17, 2024 - Boglárka Horváth Professional Website

Case Study: Driving Adoption Success – How We Increased Workflow Adoption by 21%

Background: As a Business Analyst, I was tasked with leading the Adoption and Deployment efforts of a key automated workflow development project. This initiative was part of a larger strategic goal to transition the Opportunity to Implementation value stream from manual Excel-based processes to a transparent, measurable system powered by PEGA. The key user personas in this workflow were bid

My favourite tools to initiate a Complex Process Improvement Project

Initiating a process improvement project—especially a complex one—can feel daunting, but with the right blend of methodologies and strategic steps, success is within reach. In this case study, I’ll walk you through my proven approach for starting and driving impactful process improvement initiatives that deliver measurable outcomes. Build a Solid Foundation from the Start 🏗️ Project Charter: Set the Tone