Senior Business Analyst & AI-Enabled Process Transformation Lead
14+ years of senior business analysis on SAP and PEGA: requirements, workflows, tested solutions. Applied AI with human review, for enterprise teams and smaller companies.
Freelance / B2B contract via InnovateIT Consulting Kft. · Remote for EU and UK clients · CET/CEST
Prefer writing? info@bogihorvath.com or LinkedIn.Hiring for a contract role? See the brief ↓
Proven at S.W.I.F.T. · NTT Ltd. · British Telecom · T-Systems
Selected work
01Order-to-cash · ITSM
The same order is handled differently by every team, and the rework shows up at billing.
What it takesOne standard target process, with the hand-offs between sales, delivery and billing designed and tested.
NTT Ltd. · S.W.I.F.T.
02System migration
The process is moving to a new platform, but the requirements live in people’s heads and in the old system’s workarounds.
What it takesDocumented requirements, a target process and UAT the business will stand behind.
Order-to-cash, SAP S/4HANA to PEGA · S.W.I.F.T.
03Applied AI
The team wants generative AI in a controlled process, and audit asks who checks the output.
What it takesA workflow where every statement is traced to its source and a person reviews it before release.
AI documentation workflow at a top-tier financial institution
60%
less documentation time
DeliveredAn AI documentation workflow inside the enterprise tenant of a top-tier financial institution, built from source code and API specifications. Every statement is traced to code or specification and reviewed by a person. Signed off by engineering, product and audit without rework.
14% → 21%
voluntary use in two months
DeliveredDesigned a PEGA bid workflow to replace an Excel-based bid process, then raised voluntary use through direct outreach to bid managers, a self-service knowledge base and targeted feedback sessions.
+20% · +15%
productivity · efficiency
DeliveredOrder-to-cash product workflows standardised with modular processes and API-based automation, and order-to-cash processes migrated from SAP S/4HANA to PEGA with less rework and shorter lead time.
Recommendations
“What truly sets Bogi apart is her professional integrity. While she is a collaborative diplomat, she also possesses the strength to stand her ground when she knows a position is right for the project’s success. This balance of flexibility and conviction is rare.”
Benoît JaupainChapter Lead Architecture, Enterprise Architect · SWIFTBottlenecks found, time and resources saved
“Her ability to identify bottlenecks and implement practical solutions was truly impressive. She played a pivotal role in streamlining our operations, resulting in significant time and resource savings.”
One of the company’s most complex projects
“One of the most complex projects that the company has undertaken that required the coordination of stakeholders from many different departments, the understanding of complex transversal processes, and the skills to optimize them.”
From the order-to-cash architect
“We all need people like Bogi, and it would be my honor to be able to work with her again.”
Quote-to-cash, mapped precisely
“Boglarka is a great collaborator who is able to capture the nuanced details of a process and break it down into precise diagrams and flow charts that explains the work flow in a concise manner.”
Kimberly SombatpiumSenior Manager, Customer Renewals · StrategyStructure, clarity, momentum
“Navigating a highly complex environment with many moving parts, she brought structure, clarity, and momentum to the team.”
Tom LambertDirector · PwC UKA process like these on your desk? Twenty minutes on the phone is enough to see whether I can help.
How I work
Start with the picture. Go as deep as the decision needs. The friction gets marked where it sits.
Illustrative example, based on enterprise order-to-cash work. Names are generic and no client data is shown.
1 Numbered points are bottlenecks, manual hand-offs and quick wins found on the way down.
For the sponsor
Where the work starts, where the money arrives, and which processes sit in between. Enough to agree scope and ownership in one meeting.
You get Process architecture on one page
For process owners
Each block has an owner, an input and an output. This is where the gaps between teams become visible.
You get End-to-end process model
For the programme team
Stages and steps as they run today, with every manual hand-off, bottleneck and quick win marked on the map.
You get As-is map and to-be flow
For analysts, architects and developers
Which platform carries which stage, where data is re-keyed, and what has to change for the target flow to work.
You get System and data landscape
Based on a trial-journey redesign for a related-party SaaS client.
1 Numbered points are bottlenecks, manual hand-offs and quick wins found on the way down.
For the owner
From the first promise on the website to the first payment. One goal for the whole journey, so every team pulls the same way.
You get Journey on one page
For the team lead
Grouping the steps into phases shows who is responsible when a customer drops out.
You get Phase model with owners
For the people doing the work
Mapped from live screens, usage logs and a KPI scorecard. Six stuck points were identified; four are shown here.
You get As-is map and to-be flow
For whoever builds the change
Which tool carries which step, and where the customer has to move between them alone.
You get Tool and data map
Approach
Every step is a rule,an AI-agent candidate,or a human decision.
I break a process into steps and sort each one. Rules get automated. Agent candidates get what an AI needs to do the job well: the input, the method, the output format, a check and an approval point. Human decisions stay human.
Clear inputs, one right answer. Automate it.
Judgement on text or data. Give it input, method, output format, a check and an approval point.
Accountability, trade-offs, exceptions. Keep it with a person.
How a step gets sorted
Asked in this order, for every step on the map. Most steps stop at the first question, and that is the point.
If a rule can say it, a rule should do it. No agent needed.
Reading, comparing, drafting, classifying. The output can be verified against a source.
Someone has to own the consequence. AI may prepare the decision; a person makes it.
The agent brief
Written for every agent candidate before anything is built.
If one of the five cannot be filled in, the step is not ready for an agent.
Illustrative example · a documentation workflow, sorted
The strip shows the format, not a client process.
Twenty minutes on your process and what is in the way.
A statement of work with named deliverables. B2B contract via InnovateIT Consulting Kft.
Discovery, AS-IS / TO-BE, requirements, UAT and adoption, with measurable checkpoints.
For recruiters and hiring managers
Everything a contract brief asks for, on one screen. The CV is two pages.
Download CVPDF · 2 pages · no signupCertifications: Google Cloud Generative AI Leader · BCS Business Analyst Foundation · Business Architect (QA) · Six Sigma Green Belt · PRINCE2 Foundation · Lean Practitioner (BQF) · Change Management Practitioner (BQF) · ITIL Service Operation, Service Transition and CSI · Celonis Foundations
Questions
B2B contract or interim through my own company, InnovateIT Consulting Kft., directly or through your preferred supplier.
Remote for EU and UK clients, CET/CEST hours, with occasional travel.
Senior or lead business analyst, process transformation lead, and AI-enabled analysis work in order-to-cash, billing, pricing and ITSM.
Defining the use case, designing generative-AI workflows with human-in-the-loop controls, and helping teams adopt them. My enterprise AI work is recent and focused. The long record is in analysis and process transformation, and much of my hands-on AI work is with smaller companies.
SAP configuration, documentation-only roles with no say in the solution, and on-call firefighting. I work on the process and requirements side.
Call me and I will tell you where I stand today.
Field notes
Prefer writing? info@bogihorvath.com · LinkedIn
“These benefits have been measurable and the value add has been very effectively communicated to the stakeholders on her initiatives.”
