EUR 700k+ Documented Savings
Aggregated across license consolidation (EUR 500k+ at NTT), automation ROI, and waste elimination — each line item traceable to a named project.
Available now — accepting 1-2 interim / contract roles (Senior BA · Transformation Lead · Process Optimization). 100% remote.
EUR 700k+ saved. 15+ FTE automated. 50% incidents cut. Senior Transformation Lead — available now.
14+ yrs at S.W.I.F.T., NTT Ltd., British Telecom, T-Systems. SAP S/4HANA · PEGA · Lean Six Sigma · ITIL · 100% remote. Open to contract & interim roles across Telecom, FinTech, and ICT.
Proven at
S.W.I.F.T.
NTT Ltd.
British Telecom
T-Systems
What's in the 2-page CV
- Full tenure at S.W.I.F.T., NTT Ltd., British Telecom, T-Systems
- 10+ quantified achievements — every € and % traceable to project, client, year
- Tech stack: SAP S/4HANA, PEGA, ServiceNow, ARIS, Power BI, Minitab
- 10 certifications: ITIL, PRINCE2, Lean, Six Sigma, Change Mgmt, Business Architect
- Direct contact details — no recruiter gatekeeping
EUR 700k+
Documented Cost Savings
EUR 700k+
Total Documented
Cost Savings
20%
Productivity
Improvement
15+ FTE
Equivalent Savings
via Automation
5+ Years
100% Remote
Global Teams
The 10-second scan
- Role fit
- Senior BA · Transformation Lead · Process Optimization
- Availability
- Immediate — 1-2 interim / contract slots
- Location
- 100% remote (CET ±3)
- Work authorization
- EU citizen
- Notice period
- Negotiable
- Sectors
- Telecom · FinTech · ICT (preferred)
- Languages
- English (full professional) · German (intermediate) · Hungarian (native)
- Response time
- Under 24 hours
Hard Metrics
Proven Business Impact
Every number below maps to a specific project, client, and year. Full details in the CV.
15+ FTE Freed via Automation
Automated internal ticket-quality workflow at BT — USD 100k+ annual run-rate saving, 10-FTE headcount redirection to strategic work.
50% Incident Volume Cut
Redesigned BT hung-line ITSM process — halved firefighting and shifted the team from reactive to proactive.
20% Productivity Uplift
Designed future-state order-fulfilment workflows at S.W.I.F.T. during the SAP S/4HANA to PEGA migration.
21% Higher Tool Adoption
Drove PEGA workflow adoption at BT via targeted stakeholder engagement — turned a rollout into actual usage.
50% API Reduction (projected)
Leading E-form optimization and endpoint consolidation at S.W.I.F.T. (2025-present) — cutting complexity and maintenance cost.
Seen the numbers. Want the details?
Every € and % above is sourced to a specific project, client, and year in the CV.
LinkedIn Recommendations
Trusted by Global Leaders
Top 6 verified recommendations from VPs, Directors, and Senior Leaders across S.W.I.F.T., NTT Ltd., and British Telecom.
Relentlessly progressing against all odds on complex projects requiring coordination across departments.
Crucial during immense organizational change. Dedicated professional with clever techniques for process management and measurable benefits.
Energetic, positive, excellent BA and PM. Clear professional communication and a natural problem solver who brings clarity to chaos.
Exceptional leadership, adept problem-solving. Can-do attitude and doesn't shy from challenges. A truly reliable partner for transformation.
Patiently worked with globally dispersed SMEs, brokered stakeholder discussions. Attention to detail and organizational skills are second to none.
Real team player, deeply collaborative, precise. The best from the BA sphere I've worked with in over a decade of process improvement.
Convinced? Skip the recruiter chain.
One tap, 2 pages, no signup. Direct contact details inside the PDF.
Career Journey
14+ Years of Strategic Impact
A track record of driving efficiency and digital transformation across global ICT organizations.
-
SWIFT2025 – Present
Functional Lead — E-form Optimization & API Integration
S.W.I.F.T. | Belgium (Remote)Leading a team of 3-5 specialists driving high-stakes E-form optimization and global API consolidation for financial message handling. Managing complex stakeholder relationships across global product teams while implementing systematic API rationalization to improve system reliability and reduce technical debt.
Team Leadership (3-5 specialists) Global API Consolidation Financial Message Systems -
SWIFT2024 – 2025
Senior Order Fulfilment BA & Process Optimization Lead
S.W.I.F.T. | Belgium (Remote)Delivered 20% productivity improvement through comprehensive process redesign of order fulfillment workflows. Led successful SAP S/4HANA to PEGA migration, implementing workflow automation that streamlined operations across the entire order-to-cash cycle.
20% Productivity Gain SAP S/4HANA to PEGA Migration Workflow Automation -
IT2024 – Present
Founder & Process Optimization Expert
InnovateIT Consulting | RemoteStrategic consulting for enterprise clients focusing on Six Sigma, Lean & Agile methodologies to unlock operational capacity. Delivering customized transformation roadmaps that combine proven frameworks with modern AI-augmented workflow optimization techniques.
Six Sigma & Lean Enterprise Consulting AI-Augmented Processes -
NTT2022 – 2024
Principal Business Operations Specialist
NTT Ltd. | RemoteLed global Opportunity-to-Cash value stream standardization across 12 regional entities. Documented EUR 500k+ in SFDC license savings through strategic license optimization and harmonized business processes across diverse geographical markets. Drove adoption of standardized workflows resulting in 21% higher tool adoption rates.
EUR 500k+ License Savings 12 Regional Entities 21% Tool Adoption Increase -
BT2015 – 2022
Business Improvement Specialist to Agile Deployment Lead
British Telecom | Hungary7 years of progressive career growth from Business Improvement Specialist to Agile Deployment Lead. Delivered $100k+ in automation savings through intelligent ticket quality workflows. Achieved 50% reduction in incident volume by eliminating "hung-line" bottlenecks. Led successful PEGA deployments with user-centric change management approach.
$100k+ Automation Savings 50% Incident Reduction PEGA Deployment Lead -
T-S2010 – 2015
Business Operations & Service Chain Operations Manager
T-Systems | HungaryManaged multiple high-performing operations teams delivering IT services for enterprise clients. Achieved 30% reduction in customer escalations through comprehensive service chain redesign. Built and led cross-functional teams while establishing operational excellence frameworks.
30% Escalation Reduction Service Chain Redesign Team Management
How I work
Strategy and execution — by the same person
Most transformation fails in the handover between strategy deck and delivery team. I do both — discovery, design, migration, rollout, and adoption. No handoff gap.
Cut EUR 500k+ in license spend
Merged 3 enterprise processes and retired legacy tooling at NTT Ltd. — savings hit the P&L in the same fiscal year.
Run SAP S/4HANA ↔ PEGA moves
Future-state design, rating & metering standardization, variable billing operationalization at S.W.I.F.T. and NTT Ltd.
Free 15+ FTE via automation
Ticket-quality QA automation at BT — USD 100k+/yr; 20% decreased waiting time on monthly invoicing at NTT.
CG
C
G
Drive 21% adoption uplift
Change management on PEGA workflow rollouts at BT — turned rollout into actual daily usage, not shelfware.
What I Do
Four ways I create measurable savings
Same playbook across Telecom, FinTech and ICT — every engagement ties to a € or % target agreed up front.
Cost & License Consolidation
Merge duplicate enterprise processes, retire legacy tools. EUR 500k+ license savings delivered at NTT Ltd. by collapsing 3 Opp2Cash workflows into one.
SAP S/4HANA ↔ PEGA Migrations
Lead the functional side of ERP / workflow transitions end-to-end — discovery, future-state design, migration, and adoption. 20% productivity gain at S.W.I.F.T.
Automation & FTE Recovery
Ticket-quality automation, variable billing, case-management workflows. 15+ FTE-equivalent capacity created, USD 100k+ annual run-rate at BT.
Process Redesign & Adoption
Lean Six Sigma redesign plus change management. 50% incident volume reduction (BT hung-line) and 21% adoption uplift on PEGA rollouts.
Need this playbook for your org?
Full experience, stack, and engagement options in the 2-page CV.
Technical Expertise
Enterprise-Grade Technology Stack
ERP & Workflow Platforms
Process & Design Tools
Project & Agile Management
Analytics & Business Intelligence
AI & Productivity
Methodologies & Frameworks
Professional Standards
Accreditations & Credentials
Six Sigma Green Belt
ASQ
Lean Practitioner
Lean Institute
LeanIT Foundation
LeanIT Association
PRINCE2 Foundation
AXELOS
Change Management Practitioner
APMG
Agile Scrum Master
Scrum Alliance
ITIL Service Operation
AXELOS
ITIL Service Transition
AXELOS
ITIL Continual Service Improvement
AXELOS
Business Architect Certified
BQF
LeanIT & Business Architecture
LeanIT Association
Enterprise Architecture Foundations
The Open Group
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